FAQs

Order & Delivery

Where can I shop Harper & Parker?

Our full collection is available exclusively online at harperandparker.com. We currently sell and ship within the United States only.

What are the shipping costs?

We offer free shipping on all orders, with no minimum purchase required.

How long does shipping take?

Below are the estimated delivery timeframes for orders after purchase:

• Order processing time: 1–3 business days (Mon–Fri)
• Shipping time after dispatch: 4–8 business days (tracked)
• Estimated total delivery time: approximately 5–11 business days

For full details, please see our Shipping Policy.

Can I track my order?

Yes. Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can also track your order via our Order Status page.

Can I change or cancel my order?

Changes or cancellations are only possible before your order has been shipped. Please contact us as soon as possible after placing your order.

Returns & Refunds

What is your return policy?

We offer a 30-day return period from the date of delivery.

To be eligible for a return, items must be unused, in their original condition, and returned in the original packaging.

For full details, please see our Return & Refund Policy.

How do I return an item?

1. Contact us
   Start your return request through our Contact page. Please include your order number and the reason for the return. If the item is damaged, defective, or incorrect, please attach clear photos showing the issue.
2. Return approval and address
   Our support team will review your request and send you the return instructions by email. The correct return address will be provided once the return is approved.
3. Prepare your parcel
   Repack the item securely in its original packaging, including all accessories, tags, and documentation. Items must be protected to avoid damage during return shipping.
4. Ship the item
   Send the parcel using a tracked shipping method through a carrier of your choice. Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
5. Send tracking confirmation
   After shipping the parcel, please provide us with the tracking number so we can monitor the return and process it more efficiently.

Returns sent without prior approval may not be processed.

When will I receive my refund?

Refunds are processed within 7 business days after we receive and inspect your return. Refunds are issued to the original payment method.

Do you offer exchanges?

Exchanges are available for another size, color, or product, subject to stock availability. If you would like to request an exchange, please contact us first so we can review your request and provide instructions.

Lost, Incorrect, or Damaged Orders

What if my order arrives damaged or incorrect?

Please contact us within 7 days of delivery with your order number, a brief description of the issue, and clear photos of the item and packaging. We will review the issue and arrange a replacement or refund where applicable.

My tracking shows delivered, but I did not receive my package. What should I do?

Please first check with neighbors, your local carrier, or your building reception if applicable. If the package is still missing, contact us and we will assist you further.

Sizes & Fit

Do your items run true to size?

Yes, our items generally run true to size. If you are between sizes, we recommend choosing the larger size for a more comfortable fit.

Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. More details are available in our Payment Policy.

Is my payment information secure?

Yes. All transactions are protected with SSL encryption, and we do not store your payment details. Payments are processed securely through Shopify.

Contact Information

Store Name: Harper & Parker

Company Name: Chicwelle LLC (registered in Missouri)
Charter Number: LC014525191
Business address:
8301 State Line Rd Ste 220 #2102
Kansas City, MO 64114
United States

Email: infio@harperandparker.com
Phone: +1 (816) 270 9770

Customer service times: 
Mon–Fri, 8:00 AM–5:00 PM Eastern Time (ET)

We usually respond within 24 hours.